We want you to feel confident and delighted with every skincare purchase you make from us. If something isn’t right, we’re here to help!

Eligibility for Returns

• Returns are accepted within 15 days of receiving your order.
• Products must be unused, unopened, and in their original packaging.
• For hygiene and safety reasons, we cannot accept returns on opened or used skincare items.
• Customized or final sale items are non-returnable unless defective or damaged

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, leaking, or not what you ordered, please contact our support team within 24 hours of delivery. We may request photos of the product, packaging, and invoice for quick resolution. After validating your claim, we’ll arrange a replacement or a full refund.

Refunds

• Approved returns will be processed as soon as we receive and inspect the item.
• Refunds can take 5–7 business days to appear in your account, depending on your original payment method.
• Original shipping charges are non-refundable unless the return is due to our error.

How to Initiate a Return

• Contact us at [support@yourskincare.uk] or call our customer care within 24 hours of receiving your order.
• Provide your order number, a brief description of the issue, and attach photos if the product is damaged or incorrect.
• Follow the instructions provided by our support team to return your item safely.

Exchanges

If you ordered the wrong product or wish to exchange for a different item, please reach out to us. Exchange requests are handled based on availability and eligibility.

Exceptions

• Products returned without an invoice or not in their original packaging cannot be accepted.
• Returns raised beyond 15 days of delivery will not be processed.

Need Help?

Your satisfaction is our top priority. If you have any questions about your return or require help finding the right skincare solution, please visit our Help Center or contact customer support.